Privacy Policy
Privacy Policy
Effective Date: [Insert Date]
1. What is “Personal Information”?
(a) Under the Privacy Act 1988 (Cth), “personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be considered “personal information.”
2. Your Right to Anonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. For example, you can browse our website without providing personal information.
3. What Information Do We Collect?
The personal information we collect may include:
- Name
- Email address
- Postal address
- Phone number
- Payment details
- Any other information you choose to provide via forms or email
We also collect non-identifiable information through cookies (see below).
4. How We Collect Your Personal Information
(a) We collect personal information directly from you when you:
- Enter your information on our website (e.g., for purchases, enquiries or subscriptions)
- Contact us via email or social media
- Participate in promotions or feedback surveys
(b) We also collect cookies and similar technologies to understand how users interact with our website and to personalise content. While cookies generally do not identify you, they can be linked with other personal data you have provided.
5. Why We Collect Personal Information (Purpose of Collection)
(a) The primary purpose of collecting your personal information is to provide and improve our services, including customer support, order fulfilment, and communication.
(b) We may use your information for:
- Responding to enquiries or customer service requests
- Processing transactions
- Sending updates or promotional material (with opt-out options)
- Improving the functionality and user experience of the website
(c) We take reasonable steps to ensure your information is accurate, complete, and up to date.
6. Disclosure of Personal Information
(a) We typically only disclose personal information to trusted third-party service providers (e.g., payment gateways, IT support) who help us operate our website.
(b) These third parties are contractually bound to handle your data in accordance with privacy standards.
(c) Maintenance or support personnel may also have incidental access to your data during routine operations.
7. Direct Marketing
(a) By using our website, you consent to receive direct marketing communications from us. These may include promotions, updates, and product announcements.
(b) We will only use personal information collected directly from you, and only send material you would reasonably expect to receive from us.
(c) You may opt out at any time via an unsubscribe link in emails or by contacting us directly.
(d) We do not use sensitive personal information for marketing purposes.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:
- Secure servers and firewalls
- SSL encryption for financial transactions
- Access limited to authorised personnel only
- Regular software and security updates
Despite these measures, no system is 100% secure. We encourage you to notify us immediately if you believe your data has been compromised.
9. Access to and Correction of Personal Information
Under APP 12 and APP 13, you have the right to:
- Access the personal information we hold about you; and
- Request correction of any inaccurate, outdated or incomplete data.
To exercise these rights, please contact us at the address provided below. We may require identity verification before granting access.
10. Complaints Procedure
If you have a complaint about how we handle your personal information:
1. Contact us at hello@thatgoldengal.com, attention: Soraya Hirth.
2. We will consider your complaint and may request additional information.
3. If your complaint is valid, we will take steps to resolve it.
4. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Overseas Disclosure
We do not transfer your personal information overseas unless:
- You specifically request us to do so; and
- You understand that overseas recipients may not be subject to Australian Privacy Principles, and we cannot guarantee the security of your information in those jurisdictions.
12. GDPR Statement
The European Union General Data Protection Regulation (GDPR) may apply in limited situations. However:
- Our website does not target users in the EU; and
- We do not monitor the behaviour of individuals located in the EU.
Accordingly, the GDPR does not apply to our website or business practices.
13. Contact Us
For access, correction, questions or complaints regarding your personal information, please contact:
That Golden Gal Pty Ltd
Email: hello@thatgoldengal.com
Attention: Privacy Officer – Soraya Hirth